Shipping Policy

Effective: 12 November 2026

International Shipping and Import Eligibility

We ship only to destinations available at checkout. Availability at checkout does not guarantee that every product can be shipped to, imported into, cleared by customs in, or lawfully used in your destination.

Before placing an order, you are responsible for ensuring that the products you order may be lawfully imported, received, and used in your destination, including obtaining any permits, approvals, registrations, or other documentation required by local law.

Import rules, product-registration requirements, customs procedures, and carrier restrictions vary by product and destination. We may decline, hold, cancel, or refund an order where shipment is prohibited or cannot reasonably be completed because of legal, regulatory, carrier, payment-provider, customs, export-control, sanctions, or operational restrictions.

Nothing in this policy limits or excludes any consumer rights that cannot lawfully be limited or excluded under applicable law.

Shipping Costs

Shipping is free on all orders shipped to addresses within the United States. For orders shipped to international destinations, shipping costs are calculated at checkout based on the destination, shipment weight, and applicable carrier rates.

Shipping charges do not include duties, taxes, or other import charges imposed by the destination country — those remain the responsibility of the recipient as described below.

Customs, Duties and Taxes

International orders may be subject to customs inspection, import duties, taxes, VAT/GST, brokerage fees, storage charges, or other charges imposed by the destination country, customs authority, carrier, or broker. Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient, as applicable.

Customs authorities, carriers, and other third parties determine these charges. We do not control customs processing or clearance times, and customs delays may affect delivery. Tracking information may not always identify the reason for, or expected duration of, a customs delay.

Delivery estimates are not guarantees and do not include delays caused by customs clearance, inspections, or other events outside our reasonable control.

Refused, Returned or Seized Parcels

If a parcel is returned to us because import is refused, customs clearance is unsuccessful, the recipient does not pay applicable duties, taxes, or charges, or the delivery address is incorrect or incomplete, we will assess the returned parcel and process any applicable refund after we receive it.

Subject to applicable law, any refund may be reduced by:

• Original outbound shipping charges, where permitted by applicable law.
• Return-to-sender shipping or carrier charges, where applicable and permitted by applicable law.
• Duties, taxes, brokerage fees, storage fees, customs charges, or other non-refundable charges paid or charged in connection with the shipment.
• A restocking fee equal to 1% of the purchase price, where permitted by applicable law.

We will provide a breakdown of applicable refund deductions on request.

If a parcel is seized, abandoned, confiscated, or destroyed by customs or another authority due to destination-country import restrictions, we will issue a full refund for the item(s) once official confirmation of seizure or destruction is received.

However, subject to applicable law, we generally cannot issue a refund where seizure, abandonment, confiscation, or destruction results from unpaid duties or taxes, the recipient’s failure to provide required documentation, inaccurate delivery details provided at checkout, or other circumstances within the recipient’s control.

Where non-delivery results from our error, including an incorrect shipment, inaccurate shipping documentation, or failure to comply with applicable shipping requirements within our control, we will provide an appropriate remedy in accordance with applicable law.

This does not affect any rights available under applicable law, including where goods are faulty, incorrectly supplied, or materially different from their description.

Where a refund is due for returned parcels, we will process it to the original payment method after receiving and assessing the package. For confirmed seizures or destructions where a physical return is impossible, refunds will be processed once official carrier or customs verification is provided. Approved refunds typically take three to seven business days to appear after processing, depending on your payment provider and subject to applicable legal requirements.

Restricted and Unavailable Destinations

Certain destinations may be unavailable because of import rules, product-specific restrictions, carrier limitations, payment restrictions, export-control requirements, sanctions laws, or other compliance requirements.

We do not ship to destinations, recipients, or transactions where shipment would be prohibited by applicable sanctions, export-control laws, carrier restrictions, payment-provider requirements, or other applicable laws or regulations. Shipping availability may change without notice as these requirements change.

If a compliance or fulfillment issue is identified before dispatch, we may cancel the order and refund amounts paid in accordance with applicable law.